• Q+A

    You've got questions, we have answers. :)

    Are your candles Eco-friendly?

    Yes! Our soy candles are eco-friendly and made from soy bean oil, which is a renewable resource that is biodegradable. We also encourage recycling your candle container and re-purposing it for use when your candle has burned down.

     

    Are your candles phthalate free?

    All of our fragrance oils are free from phthalates and infused with natural essential oils.

     

    Are your candles vegan/cruelty free?
    Yes and yes! No animal products are used in our candles, and no animal testing is done by us or our suppliers.

     

    What size is my candle?

    Your candle is an 11oz poured into a white glossy glass jar or 4oz poured into a recyclable travel tin.

     

    Do you offer exchanges or returns?

    We always want our customers to be satisfied! If for any reason you are not happy with your purchase, please contact our Customer Care team at Cocochantelcandles@mail.com. We DO NOT accept returns on already lit candles. If candles are damaged through shipping, please provide photo evidence within 5 days and we will discuss an exchange.

     

    Why does the flame seem so high? How do I fix this?
    If the flame of any candle seems too high, chances are the wick needs to be trimmed. Blow out the candle, trim the wick and relight the candle.

     

    What should I do if my candle smokes?
    Noticeable smoking will occur whenever a candle’s flame is disturbed, which allows soot to escape from the flame. Any candle, regardless of formulation or wax type, can be made to smoke by causing the flame to flicker. To minimize candle flickering, trim the wick to 1/4 inch before lighting, and place burning candles away from drafts. If a candle continues to significantly flicker or noticeably smoke, it should be extinguished. Allow it to cool, trim the wick, check for drafts, and then re-light.

     

    Help! The item I want is sold out.

    Please email us at Cocochantelcandles@mail.com for information on restocks.

     

    How do I get in touch with you regarding wholesale?
    You can apply to be a retailer by clicking the "wholesale" link or by emailing us at Cocochantelcandles@mail.com and we'll be in touch within one business day.

     

    Do you ship outside of the US?
    Not at this time.

     

    How do I get all the wax out of my candle container so I can re-purposes it?
    Use hot water in a pot, place your candle jar inside to dissolve any leftover wax, pour wax out and clean your jar thoroughly. Another idea is to let the jar cool, then place it in your freezer for approximately 10 to 15 minutes and let the wax harden. The wax should then pop out.